Wing Memory Divan Bed Set

The Wing Memory Divan Bed Set is designed for maximum comfort and stylish support. Featuring a high-quality memory foam mattress, this bed adapts to your body to reduce pressure points and improve your sleep posture. The Wing Memory  divan base is upholstered in a soft, durable fabric with a winged headboard that adds a touch of elegance to your bedroom. You can choose from multiple sizes including single, double, king, and super king – all made to standard UK dimensions. Built-in storage drawers are available to keep your room neat and tidy. Whether you need extra space for bedding, clothes, or seasonal items, the Wing Divan helps you stay organized without compromising on style. This bed set is ideal for those suffering from back or neck pain, thanks to its supportive memory foam and firm base structure. Plus, its timeless design makes it a great addition to both modern and traditional rooms. Explore our full [Divan Bed Collection] or shop our [Memory Foam Mattresses] Crafted with high-quality materials and designed for long-term durability, the Wing Memory Divan Bed Set ensures both comfort and style. It also includes the option to add a matching headboard to complete the look. Whether you are upgrading your main bedroom or setting up a guest room, this bed will provide the restful support you need every night. To Learn more about memory foam benefits on [WebMD – Memory Foam Guide] The Wing Memory Divan is also a customer favorite across the UK, praised for its comfort, craftsmanship, and elegant finish. With fast delivery and easy assembly, it’s the ideal choice for those seeking a premium sleep experience with space-saving functionality. Order today and experience the perfect blend of memory foam support, modern elegance, and smart bedroom storage with the Wing Divan Bed Set . Explore Our [Ottoman Bed Collection]

Last updated: 31 August 2026

This Privacy Policy explains how TOP BEDS BESPOKE LTD, trading as Top Beds, collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or otherwise interact with our business.

1. About Us

Trading Name: Top Beds
Legal Name: TOP BEDS BESPOKE LTD
Company Number: 12783487
Registered in: England and Wales

Registered Office:
124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom

Telephone: 0330 133 2283
Email: info@topbeds.net

For UK data protection purposes, TOP BEDS BESPOKE LTD is generally the data controller responsible for your personal information.

2. Information We Collect

We may collect personal information including:

• your name;

• billing address;

• delivery address;

• email address;

• telephone number;

• order information;

• products purchased;

• payment and transaction information;

• customer account information;

• correspondence with us;

• returns and refund information;

• warranty or complaint information;

• IP address;

• browser and device information;

• website activity;

• cookie identifiers;

• marketing preferences; and

• information you voluntarily provide to us.

Payment information may be processed by Shopify, Shopify Payments or another payment provider used through our checkout.

We generally do not directly store complete card details.

3. How We Collect Information

We may collect information:

• directly from you;

• when you place an order;

• when you create an account;

• when you contact us;

• when you subscribe to marketing;

• automatically through cookies and similar technologies;

• through Shopify;

• through payment providers;

• through delivery companies;

• through analytics providers; and

• through other service providers used to operate our business.

4. How We Use Your Information

We may use your information to:

• process orders;

• receive and verify payments;

• manufacture or prepare products;

• arrange delivery;

• communicate order updates;

• provide customer service;

• handle cancellations;

• process returns and refunds;

• deal with faults and warranty claims;

• prevent fraud;

• maintain website security;

• comply with tax and accounting obligations;

• improve our website and services;

• analyse customer activity;

• provide marketing where legally permitted; and

• comply with legal requirements.

5. Lawful Bases for Processing

Under UK data protection law, we process personal information using appropriate lawful bases.

These may include:

Contract

We use your information where necessary to:

• process your order;

• take payment;

• arrange delivery;

• provide customer support;

• process a return; or

• otherwise perform our contract with you.

Legal Obligation

We may process information where necessary to comply with:

• tax laws;

• accounting requirements;

• consumer law;

• court orders;

• regulatory requirements; or

• other legal obligations.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, such as:

• fraud prevention;

• customer service;

• business administration;

• website security;

• improving our services; and

• protecting our legal rights.

We will only rely on legitimate interests where your rights do not override those interests.

Consent

Where required, we may rely on your consent for:

• marketing communications;

• non-essential cookies; and

• certain advertising or tracking technologies.

You may withdraw consent at any time.

6. Shopify

Our online store is powered by Shopify.

Shopify provides services that may include:

• website hosting;

• checkout;

• customer accounts;

• payment processing;

• fraud prevention;

• analytics;

• security; and

• e-commerce functionality.

Shopify may process certain information on our behalf and, for certain services, may act as an independent data controller.

You may review Shopify's own privacy information through Shopify's website and privacy portal.

7. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for:

• shopping baskets;

• checkout;

• account login;

• website security;

• saving preferences;

• analytics;

• performance measurement;

• marketing; and

• advertising.

Strictly necessary cookies may operate without consent where permitted by law.

Where consent is legally required for analytics, advertising or other non-essential technologies, those technologies should only be used after appropriate consent has been obtained.

You can manage available cookie preferences through the privacy or cookie controls shown on our website.

8. Sharing Your Information

We may share information with trusted third parties where reasonably necessary.

These may include:

• Shopify;

• payment processors;

• banks;

• delivery companies;

• couriers;

• manufacturers;

• suppliers;

• IT providers;

• website developers;

• accountants;

• legal advisers;

• insurers;

• analytics providers;

• email marketing providers;

• fraud prevention providers;

• regulators;

• law enforcement agencies; and

• courts or government authorities where legally required.

We do not sell your personal information to third-party advertisers.

9. International Transfers

Some technology providers, including Shopify and other third-party service providers, may process information outside the United Kingdom.

Where personal information is transferred outside the UK, appropriate safeguards will be used where required by law.

These may include:

• UK adequacy regulations;

• approved contractual safeguards;

• the UK International Data Transfer Agreement;

• the UK Addendum to recognised contractual clauses; or

• another legally permitted transfer mechanism.

10. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary.

Retention periods depend on:

• the reason the information was collected;

• contractual requirements;

• tax obligations;

• accounting requirements;

• warranty periods;

• disputes;

• legal claims;

• fraud prevention; and

• applicable law.

Order and accounting records may normally be retained for approximately six years or another legally required period.

Marketing information may be retained until you unsubscribe.

Where you unsubscribe, we may retain limited information to ensure your preference continues to be respected.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• access personal information we hold about you;

• request correction of inaccurate information;

• request deletion of information;

• request restriction of processing;

• object to certain processing;

• object to direct marketing;

• request data portability;

• withdraw consent; and

• exercise rights relating to certain automated decisions.

These rights may be subject to legal conditions and exemptions.

To exercise your rights, contact:

Email: info@topbeds.net
Telephone: 0330 133 2283

We may request information reasonably necessary to confirm your identity.

12. Marketing

Where legally permitted, we may contact you with information about:

• offers;

• promotions;

• new products;

• discounts; and

• Top Beds news.

You may unsubscribe from marketing at any time by:

• clicking the unsubscribe link in an email; or

• contacting info@topbeds.net.

You may still receive necessary transactional communications concerning orders, deliveries, payments, refunds or customer service.

13. Security

We use reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;

• accidental loss;

• misuse;

• alteration;

• disclosure; and

• destruction.

However, no internet-based system can be guaranteed to be completely secure.

14. Children's Privacy

Our purchasing services are intended for adults.

Customers placing orders must normally be aged 18 or over.

We do not knowingly seek to enter into online sales contracts directly with children.

15. Third-Party Websites

Our website may contain links to websites operated by third parties.

Those organisations are responsible for their own privacy practices.

We recommend reviewing their privacy policies before providing them with personal information.

16. Complaints

If you are concerned about how we have handled your personal information, please contact us first.

You also have the right to complain to the Information Commissioner's Office (ICO).

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of:

• legal changes;

• Shopify changes;

• new technologies;

• new service providers;

• changes to our website; or

• changes to our business.

The latest version will be published on our website.

18. Contact Us

For privacy enquiries:

TOP BEDS BESPOKE LTD trading as Top Beds
Company Number: 12783487

124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom

Telephone: 0330 133 2283
Email: info@topbeds.net

Last updated: 31 August 2026

This Returns & Refunds Policy applies to consumer purchases made from Top Beds, operated by TOP BEDS BESPOKE LTD.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Contact Details

Top Beds
TOP BEDS BESPOKE LTD
Company Number: 12783487

124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom

Telephone: 0330 133 2283
Email: info@topbeds.net

2. Change-of-Mind Cancellations

If you are a consumer purchasing eligible products online, you will normally have the right to cancel your order without giving a reason.

For eligible goods, the cancellation period normally ends 14 days after the day you receive the goods.

Where an order contains several items delivered separately, the cancellation period may run from the date you receive the final item.

To cancel, contact us clearly stating that you wish to cancel your order.

You may contact us by:

Email: info@topbeds.net
Telephone: 0330 133 2283

3. Bespoke and Personalised Products

UK law provides an exception to ordinary change-of-mind cancellation rights for certain goods that are:

• made to the customer's specifications; or

• clearly personalised.

Where a Top Beds product is genuinely manufactured specifically according to your individual requirements, cancellation rights may therefore be restricted.

However, simply selecting:

• a standard colour;

• standard fabric;

• standard bed size;

• standard storage option; or

• another standard product option

does not automatically make an item legally bespoke.

We will only rely on the bespoke or personalised goods exemption where the relevant legal requirements are satisfied.

This exemption does not affect your rights if goods are:

• faulty;

• damaged;

• misdescribed;

• incorrectly manufactured; or

• otherwise not in conformity with your contract.

4. Returning Cancelled Goods

If you validly cancel an eligible order, you must normally return the goods within 14 days of notifying us of your cancellation.

Beds, mattresses and furniture are large items, so you should contact us before arranging a return.

Please do not send large items directly to our address without first receiving return instructions.

Where UK law permits us to require you to pay the direct cost of returning a change-of-mind item, this will only apply where the required return-cost information was provided before you became bound by the contract.

Where an item is faulty, damaged, incorrect or otherwise non-conforming, we will bear reasonable return or collection costs where required by law.

5. Condition of Returned Goods

You may inspect eligible goods in a way similar to what would reasonably be allowed in a physical shop.

You should take reasonable care of products while they are in your possession.

If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may make an appropriate deduction from your refund where legally permitted.

Any deduction will reflect actual loss in value and will not be used as a cancellation penalty.

6. Refunds for Cancelled Orders

Where you validly cancel an eligible order, we will refund the amount due under applicable law.

This will normally include:

• the price paid for the returned goods; and

• the cost of the least expensive standard delivery option offered by us, where legally required.

Additional charges paid for premium or enhanced delivery may not be refundable beyond the cost of standard delivery unless required by law.

We may be entitled to wait until:

• the goods have been returned; or

• you provide evidence that you have returned them,

whichever occurs first.

Where applicable, refunds will normally be processed within 14 days of the relevant statutory refund trigger.

Refunds will usually be made to the original payment method.

7. Cancellation Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible.

For ordinary eligible products, statutory cancellation rights will apply.

For genuinely personalised or made-to-specification products, statutory change-of-mind cancellation rights may not apply.

If production has not begun, we may choose to accept cancellation of a bespoke order as a goodwill gesture.

8. Faulty Goods

Products supplied by Top Beds must meet applicable UK consumer standards.

Goods should normally be:

• of satisfactory quality;

• fit for purpose;

• as described; and

• in conformity with the contract.

If goods do not meet these requirements, statutory remedies may apply.

9. 30-Day Short-Term Right to Reject

Under the Consumer Rights Act 2015, consumers may have a short-term right to reject faulty or otherwise non-conforming goods within 30 days.

Where this right applies and is properly exercised, you may be entitled to a refund.

10. Repair or Replacement

Depending on the circumstances, you may have the right to request:

• repair; or

• replacement.

A statutory repair or replacement must normally be provided:

• within a reasonable time;

• without significant inconvenience; and

• without imposing costs on the consumer that the law requires us to bear.

If repair or replacement is impossible, unsuccessful or not provided appropriately, further remedies may be available.

These may include:

• a price reduction; or

• a final right to reject the goods.

11. Problems Within Six Months

Where an eligible fault becomes apparent during the first six months after delivery, consumer law may presume in relevant cases that the problem existed at delivery unless we can establish otherwise.

The precise position depends on the nature of the goods and the fault.

12. Longer-Term Rights

Consumer rights can continue beyond 30 days and beyond any commercial warranty.

In England and Wales, certain contractual claims may potentially be brought for up to six years.

This does not mean every product has a six-year guarantee.

Whether goods are sufficiently durable depends on matters including:

• the product;

• its price;

• expected lifespan;

• description;

• quality;

• use; and

• maintenance.

13. Damaged Deliveries

Please inspect your delivery as soon as reasonably practical.

If you notice visible damage, we recommend:

• telling the delivery driver where practical;

• taking photographs;

• keeping relevant packaging; and

• contacting us promptly.

Please photograph:

• the complete item;

• the damaged area;

• packaging; and

• any relevant product labels.

Not reporting damage immediately does not automatically remove your statutory rights.

14. Incorrect or Missing Items

If you receive:

• the wrong product;

• an incorrect size;

• an incorrect colour;

• missing parts; or

• an incomplete order,

please contact us as soon as reasonably possible.

Where the mistake is ours, we will arrange an appropriate remedy and bear reasonable costs as required by law.

15. Access and Measurements

Before ordering large furniture, customers should check:

• door widths;

• staircases;

• hallways;

• room dimensions;

• lifts;

• turns and corners; and

• other access restrictions.

Where an item is genuinely manufactured according to measurements supplied by the customer, customers are responsible for ensuring those measurements are accurate.

A correctly manufactured bespoke item will not ordinarily be considered faulty solely because it does not fit through a customer's access route.

This does not remove any statutory cancellation right applicable to an ordinary non-bespoke product.

16. Exchanges

Where statutory cancellation rights apply, you may cancel your eligible purchase.

If you prefer an exchange, we may agree to arrange one.

Any discretionary exchange may be subject to:

• availability;

• product condition;

• price differences; and

• collection or delivery arrangements.

17. Proof of Purchase

We may request reasonable proof of purchase.

This may include:

• order confirmation;

• invoice;

• receipt;

• bank transaction; or

• another reasonable record showing purchase from Top Beds.

18. Promotions and Discounts

Refunds for discounted products will normally be based on the amount actually paid.

If a partial return affects eligibility for a multi-buy, bundle or promotional discount, the refund may be adjusted in accordance with the clearly disclosed terms of that promotion where lawful.

19. How to Request a Return or Refund

Please contact us and provide:

• your full name;

• order number;

• delivery address;

• product concerned;

• reason for return or complaint; and

• photographs where relevant.

Email: info@topbeds.net
Telephone: 0330 133 2283

Please do not dispose of allegedly faulty goods before giving us a reasonable opportunity to investigate unless disposal is reasonably necessary for safety reasons.