Privacy Policy

Last updated: 31 August 2026

This Privacy Policy explains how TOP BEDS BESPOKE LTD, trading as Top Beds, collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or otherwise interact with our business.

1. About Us

Trading Name: Top Beds
Legal Name: TOP BEDS BESPOKE LTD
Company Number: 12783487
Registered in: England and Wales

Registered Office:
124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom

Telephone: 0330 133 2283
Email: info@topbeds.net

For UK data protection purposes, TOP BEDS BESPOKE LTD is generally the data controller responsible for your personal information.

2. Information We Collect

We may collect personal information including:

  • your name;

  • billing address;

  • delivery address;

  • email address;

  • telephone number;

  • order information;

  • products purchased;

  • payment and transaction information;

  • customer account information;

  • correspondence with us;

  • returns and refund information;

  • warranty or complaint information;

  • IP address;

  • browser and device information;

  • website activity;

  • cookie identifiers;

  • marketing preferences; and

  • information you voluntarily provide to us.

Payment information may be processed by Shopify, Shopify Payments or another payment provider used through our checkout.

We generally do not directly store complete card details.

3. How We Collect Information

We may collect information:

  • directly from you;

  • when you place an order;

  • when you create an account;

  • when you contact us;

  • when you subscribe to marketing;

  • automatically through cookies and similar technologies;

  • through Shopify;

  • through payment providers;

  • through delivery companies;

  • through analytics providers; and

  • through other service providers used to operate our business.

4. How We Use Your Information

We may use your information to:

  • process orders;

  • receive and verify payments;

  • manufacture or prepare products;

  • arrange delivery;

  • communicate order updates;

  • provide customer service;

  • handle cancellations;

  • process returns and refunds;

  • deal with faults and warranty claims;

  • prevent fraud;

  • maintain website security;

  • comply with tax and accounting obligations;

  • improve our website and services;

  • analyse customer activity;

  • provide marketing where legally permitted; and

  • comply with legal requirements.

5. Lawful Bases for Processing

Under UK data protection law, we process personal information using appropriate lawful bases.

These may include:

Contract

We use your information where necessary to:

  • process your order;

  • take payment;

  • arrange delivery;

  • provide customer support;

  • process a return; or

  • otherwise perform our contract with you.

Legal Obligation

We may process information where necessary to comply with:

  • tax laws;

  • accounting requirements;

  • consumer law;

  • court orders;

  • regulatory requirements; or

  • other legal obligations.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, such as:

  • fraud prevention;

  • customer service;

  • business administration;

  • website security;

  • improving our services; and

  • protecting our legal rights.

We will only rely on legitimate interests where your rights do not override those interests.

Consent

Where required, we may rely on your consent for:

  • marketing communications;

  • non-essential cookies; and

  • certain advertising or tracking technologies.

You may withdraw consent at any time.

6. Shopify

Our online store is powered by Shopify.

Shopify provides services that may include:

  • website hosting;

  • checkout;

  • customer accounts;

  • payment processing;

  • fraud prevention;

  • analytics;

  • security; and

  • e-commerce functionality.

Shopify may process certain information on our behalf and, for certain services, may act as an independent data controller.

You may review Shopify's own privacy information through Shopify's website and privacy portal.

7. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for:

  • shopping baskets;

  • checkout;

  • account login;

  • website security;

  • saving preferences;

  • analytics;

  • performance measurement;

  • marketing; and

  • advertising.

Strictly necessary cookies may operate without consent where permitted by law.

Where consent is legally required for analytics, advertising or other non-essential technologies, those technologies should only be used after appropriate consent has been obtained.

You can manage available cookie preferences through the privacy or cookie controls shown on our website.

8. Sharing Your Information

We may share information with trusted third parties where reasonably necessary.

These may include:

  • Shopify;

  • payment processors;

  • banks;

  • delivery companies;

  • couriers;

  • manufacturers;

  • suppliers;

  • IT providers;

  • website developers;

  • accountants;

  • legal advisers;

  • insurers;

  • analytics providers;

  • email marketing providers;

  • fraud prevention providers;

  • regulators;

  • law enforcement agencies; and

  • courts or government authorities where legally required.

We do not sell your personal information to third-party advertisers.

9. International Transfers

Some technology providers, including Shopify and other third-party service providers, may process information outside the United Kingdom.

Where personal information is transferred outside the UK, appropriate safeguards will be used where required by law.

These may include:

  • UK adequacy regulations;

  • approved contractual safeguards;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to recognised contractual clauses; or

  • another legally permitted transfer mechanism.

10. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary.

Retention periods depend on:

  • the reason the information was collected;

  • contractual requirements;

  • tax obligations;

  • accounting requirements;

  • warranty periods;

  • disputes;

  • legal claims;

  • fraud prevention; and

  • applicable law.

Order and accounting records may normally be retained for approximately six years or another legally required period.

Marketing information may be retained until you unsubscribe.

Where you unsubscribe, we may retain limited information to ensure your preference continues to be respected.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • access personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion of information;

  • request restriction of processing;

  • object to certain processing;

  • object to direct marketing;

  • request data portability;

  • withdraw consent; and

  • exercise rights relating to certain automated decisions.

These rights may be subject to legal conditions and exemptions.

To exercise your rights, contact:

Email: info@topbeds.net
Telephone: 0330 133 2283

We may request information reasonably necessary to confirm your identity.

12. Marketing

Where legally permitted, we may contact you with information about:

  • offers;

  • promotions;

  • new products;

  • discounts; and

  • Top Beds news.

You may unsubscribe from marketing at any time by:

You may still receive necessary transactional communications concerning orders, deliveries, payments, refunds or customer service.

13. Security

We use reasonable technical and organisational measures designed to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

However, no internet-based system can be guaranteed to be completely secure.

14. Children's Privacy

Our purchasing services are intended for adults.

Customers placing orders must normally be aged 18 or over.

We do not knowingly seek to enter into online sales contracts directly with children.

15. Third-Party Websites

Our website may contain links to websites operated by third parties.

Those organisations are responsible for their own privacy practices.

We recommend reviewing their privacy policies before providing them with personal information.

16. Complaints

If you are concerned about how we have handled your personal information, please contact us first.

You also have the right to complain to the Information Commissioner's Office (ICO).

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of:

  • legal changes;

  • Shopify changes;

  • new technologies;

  • new service providers;

  • changes to our website; or

  • changes to our business.

The latest version will be published on our website.

18. Contact Us

For privacy enquiries:

TOP BEDS BESPOKE LTD trading as Top Beds
Company Number: 12783487

124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom

Telephone: 0330 133 2283
Email: info@topbeds.net