Shipping Policy

Last updated: 31 August 2026

This Shipping Policy explains delivery arrangements for purchases made from Top Beds.

1. Contact Details

Top Beds
TOP BEDS BESPOKE LTD
Company Number: 12783487

124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom

Telephone: 0330 133 2283
Email: info@topbeds.net

2. UK Delivery

We deliver to UK addresses where delivery is available for the product ordered.

Any delivery restrictions or additional charges applicable to a particular location should be shown before checkout or communicated to you before you become bound by your order.

Where free UK delivery is advertised, it is subject to:

  • the stated delivery area;

  • product eligibility;

  • availability; and

  • any exclusions clearly communicated before purchase.

3. Delivery Charges

Any applicable delivery charges will be displayed before you complete checkout.

Optional enhanced services may carry additional charges where offered.

We will not introduce an undisclosed additional mandatory delivery charge after a binding contract has been formed without your agreement.

4. Delivery Times

Expected delivery times may be provided:

  • on product pages;

  • during checkout;

  • in order confirmations;

  • by email; or

  • through delivery communications.

Many beds, headboards and mattresses require manufacturing, preparation or specialist transport.

Unless another delivery period has been agreed, we will comply with applicable UK delivery law and normally deliver goods without undue delay and no later than 30 days after the contract is entered into where that statutory rule applies.

5. Estimated Delivery Dates

Unless we expressly state that a particular delivery date is guaranteed or is essential to the contract, delivery dates are estimates.

We will make reasonable efforts to meet estimated delivery dates.

Your statutory rights relating to late delivery remain unaffected.

6. Order Processing

Before delivery, an order may go through:

  • payment verification;

  • order confirmation;

  • manufacturing;

  • preparation;

  • quality inspection;

  • packaging;

  • dispatch preparation; and

  • delivery scheduling.

7. Delivery Appointments

For large furniture orders, Top Beds or our delivery partner may contact you by:

  • telephone;

  • SMS;

  • email; or

  • another contact method provided with your order.

Please ensure your contact information is correct.

8. Availability for Delivery

Where a delivery appointment has been agreed, an adult should be available to receive the goods.

If you cannot attend an agreed delivery, please tell us or the delivery provider as soon as possible.

A reasonable redelivery charge may apply where:

  • the customer fails to attend an agreed delivery;

  • the charge was properly disclosed or agreed; and

  • charging it is legally permitted.

9. Property Access

Before ordering, customers should check that products can reasonably be delivered into the property.

Please check:

  • external doorways;

  • internal doors;

  • corridors;

  • staircases;

  • stair turns;

  • lifts;

  • ceiling heights;

  • room dimensions;

  • parking restrictions; and

  • other access limitations.

Please contact us before ordering if you believe access may be difficult.

10. What Standard Delivery Includes

The precise delivery service applicable to your order will be stated before purchase or communicated to you.

Unless expressly included, customers should not assume delivery includes:

  • disposal of existing furniture;

  • dismantling existing furniture;

  • structural alterations;

  • removal of doors or windows;

  • specialist lifting equipment; or

  • other installation work.

11. Incorrect Delivery Address

You are responsible for providing an accurate delivery address.

If you notice an error, please contact us immediately.

We cannot guarantee that addresses can be changed after:

  • manufacturing;

  • dispatch;

  • route planning; or

  • courier allocation.

This does not remove any responsibility placed on us by consumer law.

12. Delays Outside Our Reasonable Control

Delivery can occasionally be affected by circumstances outside our reasonable control.

Examples include:

  • severe weather;

  • road closures;

  • major traffic disruption;

  • vehicle breakdown;

  • industrial action;

  • supplier disruption;

  • public emergencies; or

  • other exceptional circumstances.

Where possible, we will take reasonable steps to minimise disruption.

13. Late Delivery

If your order is significantly delayed, please contact us.

Depending on the circumstances, consumer law may give you rights to:

  • request delivery within an additional reasonable period;

  • cancel if delivery is not completed within that period; or

  • cancel earlier where delivery by a specific date was essential to the contract.

14. Checking Your Delivery

We recommend checking your goods as soon as reasonably practical.

If visible damage is present:

  • notify the delivery team where practical;

  • take photographs; and

  • contact us promptly.

Signing a delivery document does not automatically remove rights relating to hidden damage or defects that could not reasonably have been identified at delivery.

15. Risk

For consumer orders, risk of loss or accidental damage will normally remain with Top Beds until:

  • you take physical possession of the goods; or

  • a person nominated by you takes possession,

subject to applicable consumer law.

16. Split Deliveries

Orders containing multiple products may sometimes arrive in separate deliveries.

Where this happens, we will provide available delivery information.

Your statutory rights will continue to apply.

17. Refused Delivery

If you refuse delivery because:

  • the goods are visibly damaged;

  • you have received the wrong product; or

  • you are exercising a valid statutory right,

please contact us immediately.

Where delivery is refused solely because of a change of mind, your rights and responsibilities will depend on:

  • whether statutory cancellation rights apply;

  • whether the item is genuinely bespoke;

  • applicable return costs; and

  • the circumstances of the purchase.

18. Delivery Contact

For delivery enquiries:

Telephone: 0330 133 2283
Email: info@topbeds.net

Address:
Top Beds
124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom