Terms of Service

Last updated: 31 August 2026

These Terms of Service govern your use of the Top Beds website and purchases made from us.

Please read these Terms carefully before using our website or placing an order.

By using our website or purchasing from us, you agree to be bound by these Terms to the extent permitted by law.

Nothing in these Terms affects statutory consumer rights that cannot legally be excluded or restricted.

1. About Top Beds

This website is operated by:

TOP BEDS BESPOKE LTD trading as Top Beds

Company Number: 12783487
Registered in: England and Wales

Registered Office:
124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom

Telephone: 0330 133 2283
Email: info@topbeds.net

In these Terms:

• “Top Beds”;

• “we”;

• “us”; and

• “our”

mean TOP BEDS BESPOKE LTD.

“You”, “your” and “customer” mean the person using our website or purchasing products from us.

2. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce platform that enables us to display and sell our products online.

Shopify may provide functionality relating to:

• website hosting;

• shopping baskets;

• checkout;

• customer accounts;

• payments;

• fraud prevention;

• analytics;

• security; and

• other e-commerce services.

Unless expressly stated otherwise, contracts for goods purchased through our store are entered into with TOP BEDS BESPOKE LTD, not Shopify.

3. Related Policies

These Terms should be read together with our:

• Privacy Policy;

• Returns & Refunds Policy;

• Shipping Policy;

• Warranty Policy;

• cookie/privacy settings; and

• any product-specific information displayed before purchase.

These documents may form part of the terms applying to your purchase.

4. Eligibility to Purchase

You must be aged 18 years or over and legally capable of entering into a binding contract to place an order.

By placing an order, you confirm that:

• you are legally capable of entering into the contract;

• information supplied by you is accurate;

• you have authority to use the payment method selected; and

• you are purchasing products for a lawful purpose.

5. Use of Our Website

You may use our website only for lawful purposes.

You must not knowingly:

• commit fraud;

• submit false information;

• impersonate another person;

• make unauthorised transactions;

• introduce viruses or malicious software;

• attempt to gain unauthorised access;

• interfere with website security;

• disrupt website operation;

• unlawfully collect personal information;

• infringe intellectual-property rights;

• use automated systems in a way that damages our website; or

• use the website for unlawful activity.

We may suspend or restrict website access where reasonably necessary for:

• security;

• fraud prevention;

• maintenance;

• legal compliance; or

• protection of our customers or business.

6. Product Information

We take reasonable care to ensure that product information is accurate.

Product information may include:

• product descriptions;

• images;

• prices;

• sizes;

• dimensions;

• colours;

• fabrics;

• materials;

• storage options;

• mattress specifications;

• headboard specifications;

• delivery information; and

• availability.

We reserve the right to correct genuine errors in website content.

However, we remain responsible for providing products that conform to the contract and applicable consumer law.

7. Product Images and Colours

We aim to display product colours and finishes accurately.

However, actual appearance may differ slightly because of:

• screen settings;

• monitor calibration;

• mobile-device displays;

• lighting;

• photography;

• fabric texture; and

• natural material variation.

Minor variations do not automatically mean that a product is misdescribed.

However, products must still materially correspond with their description and representations made before purchase.

8. Product Dimensions

Product dimensions displayed on our website are intended to assist customers when choosing products.

Beds and upholstered furniture may be subject to reasonable manufacturing tolerances.

Minor variations may therefore occur.

If an exact dimension is essential for your intended use, please contact us before placing your order.

Where we expressly confirm a specific measurement as an agreed contractual requirement, that confirmation will form part of your order specification.

9. Customer Responsibility for Access

Beds and furniture can be large and bulky.

Before ordering, customers should check:

• front and rear entrances;

• door widths;

• hallways;

• staircases;

• turns in staircases;

• lifts;

• ceiling heights;

• room dimensions;

• parking restrictions; and

• any other access limitations.

Customers should contact us before ordering if they believe access may be difficult.

Where a standard product is subject to statutory cancellation rights, an access problem does not automatically remove those rights.

Different rules may apply to genuinely made-to-specification products.

10. Bespoke and Personalised Products

Some Top Beds products may be genuinely manufactured according to individual customer specifications.

Examples may include products made according to genuinely individual:

• dimensions;

• non-standard specifications;

• personalised design instructions; or

• other unique requirements.

Under UK consumer law, certain genuinely made-to-specification or clearly personalised goods may be exempt from ordinary distance-selling change-of-mind cancellation rights.

However, simply choosing a product from standard options does not necessarily make it legally bespoke.

For example, selecting a:

• standard size;

• listed colour;

• listed fabric;

• listed headboard;

• listed storage option; or

• other standard configuration

does not automatically mean the legal cancellation exemption applies.

Where we rely on the bespoke goods exception, the product must genuinely meet the relevant legal requirements.

Nothing concerning bespoke products removes your rights where goods are:

• faulty;

• damaged;

• misdescribed;

• incorrectly manufactured; or

• otherwise non-conforming.

11. Customer-Supplied Specifications

Where you place an order that is genuinely manufactured according to your own individual specification, you are responsible for carefully checking information supplied to us.

This may include:

• dimensions;

• names;

• text;

• colours;

• materials;

• configurations; or

• other bespoke instructions.

Where we correctly manufacture a product according to inaccurate specifications supplied or approved by you, we will not ordinarily be responsible for problems caused solely by that customer error.

This does not limit our responsibility for:

• our own errors;

• manufacturing defects;

• misdescription; or

• other breaches of contract.

12. Prices

All prices on our website are displayed in pounds sterling unless stated otherwise.

The total amount payable will be displayed before you submit your order.

Where VAT applies, consumer prices will be displayed in accordance with applicable UK pricing requirements.

Any applicable:

• delivery charges;

• optional service charges; or

• other mandatory charges

will be shown before you become bound by the order.

13. Pricing Errors

We take reasonable care to ensure prices are correct.

Occasionally, a genuine pricing or technical error may occur.

Where an obvious pricing error is identified before a binding contract has been formed, we may:

• reject the order; and

• invite you to place a new order at the correct price.

Where a binding contract has already been formed, our ability to cancel or amend it will depend on applicable contract and consumer law.

This clause does not give Top Beds an unrestricted right to cancel a binding order simply because we later wish to charge a higher price.

14. Promotions

We may offer:

• discounts;

• promotional codes;

• sale prices;

• bundles;

• free delivery offers; or

• other promotional arrangements.

Promotions may be subject to conditions including:

• start dates;

• expiry dates;

• eligible products;

• minimum spend;

• maximum use;

• one code per order;

• customer eligibility; and

• availability.

Any important conditions will be communicated with the promotion.

Unless stated otherwise, promotional codes:

• cannot be exchanged for cash;

• must normally be applied before completing checkout;

• apply only to eligible items; and

• may not be used together with other promotions.

15. Placing an Order

Products placed in your shopping basket are not reserved merely because they have been added to the basket.

When you submit an order through our checkout, you make an offer to purchase the selected products.

We may send an automated acknowledgement confirming that your order has been received.

An order acknowledgement does not necessarily mean your order has been accepted.

16. Formation of Contract

A binding contract will arise when we accept your order in accordance with the information provided during checkout and applicable law.

Acceptance may occur when:

• we expressly confirm acceptance;

• production begins where this was clearly explained as the acceptance point;

• goods are dispatched; or

• another step specified during checkout constitutes acceptance.

The precise point of acceptance will depend on the circumstances of the transaction.

17. Reasons We May Refuse an Order

Before a binding contract is formed, we may refuse an order for legitimate reasons including:

• payment failure;

• inability to verify payment;

• suspected fraud;

• product unavailability;

• delivery restrictions;

• obvious pricing errors;

• website errors;

• legal restrictions;

• suspected misuse;

• inability to manufacture a requested specification; or

• another legitimate reason.

If payment has already been taken for an order that we validly decline before contract formation, the amount paid will be refunded.

18. Payment

Available payment methods will be displayed at checkout.

By submitting payment information, you confirm that:

• the information is accurate;

• you are authorised to use the payment method; and

• sufficient funds or credit are available.

Payments may be processed by:

• Shopify Payments;

• card processors;

• banks;

• finance providers; or

• other payment providers displayed at checkout.

Payment providers may conduct:

• verification;

• authentication;

• fraud-prevention; and

• security checks.

19. Payment Security

Payment details are processed through secure payment systems provided by Shopify or approved payment providers.

Top Beds generally does not directly store complete payment-card details.

We reserve the right to delay or refuse an order before acceptance where legitimate fraud or security concerns arise.

20. Product Availability

Products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to:

• offer an alternative;

• agree a revised delivery period; or

• cancel and refund the affected product.

We will not replace an ordered item with a materially different product without your agreement.

21. Delivery

Delivery arrangements are explained in our Shipping Policy.

Before you become bound by an online order, applicable delivery information will be provided concerning matters such as:

• delivery charges;

• delivery area; and

• estimated or agreed delivery time.

Unless another delivery period has been agreed, applicable statutory delivery requirements will apply.

22. Estimated Delivery Dates

Unless we expressly agree that a specific date is guaranteed or essential to the contract, delivery dates communicated as estimates are not absolute guarantees.

We will make reasonable efforts to meet estimated delivery times.

Nothing in this clause limits statutory rights relating to delayed delivery.

23. Delivery Appointments

Large products may require a scheduled delivery.

Where applicable, we or our delivery partner may contact you to arrange or confirm delivery.

Customers must provide accurate:

• telephone numbers;

• email addresses; and

• delivery information.

An adult should normally be available to accept delivery.

24. Failed Delivery

Where delivery cannot be completed because:

• nobody is available at an agreed appointment;

• the address supplied by the customer is materially incorrect;

• reasonable access is unavailable; or

• another customer-controlled issue prevents delivery,

a reasonable re-delivery charge may apply where properly disclosed or agreed and legally permitted.

We will not impose charges that conflict with statutory rights.

25. Risk During Delivery

For consumer purchases, responsibility for accidental loss or damage will normally remain with Top Beds until:

• you take physical possession of the goods; or

• another person nominated by you takes physical possession,

subject to applicable law.

Different rules may apply if you independently appoint a carrier not offered by us.

26. Title to Goods

Ownership of products will pass in accordance with the applicable contract and law.

Nothing in this section changes consumer rules concerning the point at which risk transfers.

27. Cancellation Rights

Consumers purchasing online may have statutory cancellation rights.

For eligible goods, you will normally have 14 days after receiving the goods to tell us that you wish to cancel.

Specific exceptions apply to certain categories of goods, including genuinely made-to-specification or clearly personalised products.

Please read our Returns & Refunds Policy for full details.

28. Returns

Where a statutory cancellation right applies, returns must be handled in accordance with applicable UK law and our Returns & Refunds Policy.

Because beds and mattresses are often large items, customers should contact us for return instructions before attempting to return them.

29. Faulty Goods

Nothing in these Terms restricts your rights regarding faulty or non-conforming goods.

Under UK consumer law, goods must generally be:

• of satisfactory quality;

• fit for purpose;

• as described; and

• in conformity with the contract.

Depending on the circumstances, remedies may include:

• refund;

• repair;

• replacement;

• price reduction; or

• final rejection.

30. Short-Term Right to Reject

Where applicable under the Consumer Rights Act 2015, consumers may have a short-term right to reject faulty or otherwise non-conforming goods during the first 30 days.

Please contact us promptly if you believe your product is faulty.

31. Repairs and Replacements

Where repair or replacement is a statutory remedy, it must normally be provided:

• within a reasonable time;

• without significant inconvenience; and

• without requiring the consumer to bear costs that the law places on us.

Further remedies may apply if repair or replacement is:

• impossible;

• unsuccessful; or

• not provided appropriately.

32. Warranty

Certain products may have an additional commercial warranty.

The specific warranty period and conditions will be displayed or supplied with the relevant product where applicable.

Commercial warranties are additional to statutory consumer rights.

Please see our Warranty Policy for further information.

33. Customer Accounts

Where customer accounts are available, you are responsible for:

• providing accurate details;

• keeping your account information up to date;

• maintaining password confidentiality; and

• notifying us of suspected unauthorised access.

We may suspend an account where reasonably necessary because of:

• fraud;

• misuse;

• security concerns; or

• unlawful activity.

34. Reviews and User Content

Where our website allows reviews, photographs or other customer content, you must ensure that content you submit:

• is truthful;

• relates to genuine experience where represented as such;

• does not infringe intellectual-property rights;

• is not defamatory;

• is not unlawful;

• does not disclose another person's private information unlawfully;

• does not contain malicious software; and

• does not contain prohibited material.

Where you provide content specifically for publication, you grant us a non-exclusive right to use and display that content for reasonable purposes connected with operating and promoting Top Beds.

We may remove or moderate content where reasonably necessary.

We will not knowingly manipulate reviews in a manner that misleads consumers.

35. Intellectual Property

Unless otherwise stated, intellectual-property rights in our website and original content belong to Top Beds or the relevant rights holder.

Protected content may include:

• logos;

• branding;

• website design;

• product photography;

• text;

• graphics;

• artwork; and

• original written content.

You may use our website for normal personal browsing and purchasing.

You must not copy, reproduce, distribute or commercially exploit protected material without appropriate permission except where permitted by law.

36. Third-Party Links

Our website may contain links to third-party websites.

Third-party websites are independently operated and may have their own:

• terms;

• privacy policies;

• cookie policies; and

• security practices.

We are not responsible for independent third-party websites merely because we provide a link to them.

Nothing in this clause excludes responsibility that cannot legally be excluded.

37. Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data-protection legislation.

Our website may also provide controls for:

• cookies;

• analytics;

• advertising; and

• other privacy preferences.

38. Website Availability

We aim to keep our website accessible and operating correctly.

However, we cannot guarantee that the website will always be:

• uninterrupted;

• error-free; or

• available at every moment.

Temporary interruptions may occur because of:

• maintenance;

• updates;

• technical problems;

• Shopify service interruptions;

• security requirements; or

• circumstances outside our reasonable control.

Website interruptions do not remove rights relating to existing accepted orders.

39. Website Errors

We may correct:

• spelling errors;

• technical errors;

• incorrect images;

• accidental duplicated content;

• formatting issues; or

• other genuine mistakes.

Any correction affecting an existing consumer contract will be subject to applicable contract and consumer law.

40. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control to the extent permitted by law.

Examples may include:

• severe weather;

• flooding;

• fire;

• major transport disruption;

• industrial action;

• supplier disruption;

• public emergencies;

• government restrictions;

• power failures;

• telecommunications failures; or

• other comparable exceptional events.

Where such circumstances affect an order, we will take reasonable steps to minimise disruption.

Your statutory rights remain unaffected.

41. Our Responsibility to Consumers

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, we do not exclude or limit liability for:

• death or personal injury caused by negligence where liability cannot lawfully be excluded;

• fraud;

• fraudulent misrepresentation;

• breaches of mandatory consumer rights; or

• any other liability that cannot legally be excluded.

Subject to applicable law, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

42. Business Losses

Where you are purchasing wholly as a consumer for personal use, we are not normally responsible for purely commercial or business losses that were not within the scope of the consumer contract, to the extent permitted by law.

This may include:

• loss of business;

• loss of profit;

• loss of revenue; or

• business interruption.

This section does not exclude any liability that cannot lawfully be excluded.

43. Business Customers

If products are purchased wholly or mainly for business purposes, different legal rights and obligations may apply.

Business customers may not benefit from all protections applicable to consumers.

Where separate business-to-business terms are expressly agreed, those terms may apply to the relevant order.

44. Communications

We may communicate with you concerning your order through:

• email;

• telephone;

• SMS;

• Shopify notifications; or

• another contact method supplied by you.

You are responsible for ensuring that the contact details provided with your order are accurate.

45. Marketing Communications

Marketing communications are handled separately from transactional communications.

Where legally required, we will obtain appropriate consent before sending electronic direct marketing.

You may unsubscribe from marketing communications at any time.

Unsubscribing does not prevent us from contacting you about:

• active orders;

• payments;

• deliveries;

• returns;

• refunds;

• customer service; or

• other necessary transactional matters.

46. Fraud Prevention

We may use reasonable fraud-prevention measures when processing orders.

These may include:

• payment verification;

• address verification;

• transaction analysis;

• identity checks where appropriate; and

• use of fraud-prevention services.

Where fraud is reasonably suspected, we may delay or reject an order before acceptance.

We may also report suspected unlawful activity where legally appropriate.

47. Complaints

If you are dissatisfied with a product or service, please contact us.

To help us investigate efficiently, provide:

• your full name;

• order number;

• contact information;

• description of your complaint; and

• supporting photographs or documents where relevant.

Contact:

Email: info@topbeds.net
Telephone: 0330 133 2283

Post:
Top Beds
124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom

We will aim to investigate complaints fairly and within a reasonable period.

48. Alternative Dispute Resolution

Alternative dispute resolution may provide a way of resolving certain consumer disputes without court proceedings.

Where applicable law requires us to provide information concerning an appropriate accredited or approved ADR provider following an unresolved dispute, we will provide that information.

Nothing prevents you from seeking independent consumer advice or pursuing another legally available remedy.

49. Changes to These Terms

We may update these Terms from time to time to reflect:

• changes in law;

• Shopify changes;

• changes in our business;

• new products or services;

• operational changes;

• security requirements; or

• technical developments.

Updated Terms will be published on our website with a revised “Last updated” date.

Changes will normally apply to future transactions.

The terms forming part of an existing accepted order will generally continue to apply to that order unless:

• the law requires otherwise; or

• a change is lawfully agreed between us and you.

50. Severability

If any provision of these Terms is found to be:

• invalid;

• unlawful; or

• unenforceable,

the remaining provisions will continue to apply to the extent legally possible.

51. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not necessarily mean we have waived that right.

52. Entire Agreement

Subject to applicable consumer law, the terms governing an order may include:

• these Terms of Service;

• the product description;

• applicable product specifications;

• checkout information;

• order confirmation;

• Returns & Refunds Policy;

• Shipping Policy;

• Warranty Policy; and

• any additional terms expressly agreed with you.

Nothing in this section excludes liability for fraud or prevents you from relying on rights or representations that cannot legally be excluded.

53. Third-Party Rights

Unless required by law, a person who is not a party to a contract between you and Top Beds will not normally have rights to enforce that contract.

This does not affect rights or remedies that exist independently under applicable law.

54. Governing Law

These Terms and consumer purchases from Top Beds are governed by the laws of England and Wales, subject to mandatory consumer rights that may apply in the part of the United Kingdom where you live.

55. Courts

If you are a consumer, nothing in these Terms prevents you from bringing proceedings in a court that applicable consumer law permits you to use.

Consumers resident in:

• Scotland;

• Northern Ireland; or

• another relevant jurisdiction

retain any mandatory rights concerning jurisdiction that applicable law provides.

56. Statutory Rights

Nothing in these Terms is intended to:

• exclude;

• limit;

• restrict; or

• replace

rights that you have under applicable UK consumer legislation.

Where a provision of these Terms conflicts with a mandatory statutory consumer right, the statutory right will prevail.

57. Contact Information

Questions about these Terms should be sent to:

TOP BEDS BESPOKE LTD trading as Top Beds
Company Number: 12783487
Registered in England and Wales

124 Gramfield Road
Crosland Moor
Huddersfield
HD4 5QD
United Kingdom

Telephone: 0330 133 2283
Email: info@topbeds.net