REFUND AND Return Policy
Cancellation prior to delivery:
Damaged or Faulty goods:
Any delivery should be checked for any visible damage before signing the delivery note when your product is delivered and you should refuse the delivery and inform us straightaway so we can further send out you the product in the best condition that it was sent out at from our warehouse.
If any item is taken by the delivery driver and before opening is damaged the customer will have to pay the charge of £80.
If the product is seen to be damaged once opened we will need to told and also if any parts missing then we should be informed straight away so we can arrange a refund when necessary or our company will sort out any exchange if you have a valid reason such as our company mistake otherwise they will be a charge and if any parts are missing we will ensure they reach you as soon as possible without any delay with a sincere apology and also a further discount for any next product you buy from our company.
- Refund policy
- Please make sure before placing a order you measure your stairs ,hallway and also your space as our company only makes these beds on your customised request of the size ,colour and style and these beds cannot be sold again so we will not be giving you a refund or doing any sort of exchange.
- If their is a error from us then we will sort that out and if you wish we will give a full refund or do any exchange.
All refunds will be given on the card or payment method that you used to place your order if needed.